Last updated: January 2026
Synedica Peptides ("Synedica", "we", "our") operates synedicapeptides.co.uk. This Privacy Policy explains how Synedica collects, uses, and protects your personal data in accordance with the UK GDPR and Data Protection Act 2018.
1. Information We Collect
When you place an order with Synedica or contact us, we collect:
- Identity data: Name
- Contact data: Email address, phone number
- Delivery data: Delivery address, postcode, country
- Transaction data: Products ordered, order value, payment method chosen
- Communications: Any correspondence with the Synedica support team
Synedica does not collect or store payment card details. Payment is made via bank transfer, Revolut or PayPal directly — Synedica never processes card payments through our website.
2. How Synedica Uses Your Data
Synedica uses your personal data to:
- Process and fulfil your Synedica order (legal basis: contract performance)
- Send payment details by email (legal basis: contract performance)
- Respond to support enquiries (legal basis: legitimate interests)
- Comply with legal obligations (legal basis: legal obligation)
Synedica does not use your data for marketing without explicit consent, and does not sell your data to third parties.
3. Third-Party Services
Synedica uses the following third-party services which may process your data:
- Web3Forms: Order and contact form submission processing
- Smartsupp: Live chat support widget
- Royal Mail / DHL: Order fulfilment and delivery
Each of these providers operates under their own privacy policies and appropriate data processing agreements.
4. Data Retention
Synedica retains order data for 6 years in accordance with UK tax law. Contact enquiry data is retained for 2 years. You may request deletion of your data at any time by contacting support@synedicapeptides.co.uk.
5. Your Rights
Under UK GDPR, you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, and data portability. To exercise any of these rights, contact support@synedicapeptides.co.uk.
6. Cookies
Synedica's website uses localStorage to manage your shopping cart (cart key: synpep2026cart). This data is stored locally on your device and is not transmitted to Synedica's servers. The Smartsupp live chat widget uses its own cookies for functionality; please refer to Smartsupp's privacy policy for details.
7. Contact
For any privacy queries, contact Synedica at support@synedicapeptides.co.uk. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.